Frequently Asked Questions

1. What are your products made of?

All of our kitchen products are crafted from 100% natural bamboo, a renewable and eco-friendly resource. Bamboo is durable, lightweight, and safe for everyday kitchen use.

2. Are bamboo products safe for food use?

Yes! Our bamboo kitchenware is food-safe, BPA-free, and free from harmful chemicals. With proper care, bamboo is naturally resistant to stains and odors.

3. How do I take care of my bamboo products?

Hand wash with mild soap and warm water.

Avoid soaking in water or placing in the dishwasher.

Dry immediately with a clean towel.

For cutting boards or utensils, occasionally rub with food-grade mineral oil to maintain shine and prevent cracking.

4. Do you offer international shipping?

Currently, we [insert policy: e.g., ship nationwide only / ship to selected international destinations]. Shipping rates and delivery times vary depending on your location.

5. How long does delivery take?

Standard Delivery: 2-7 business days

Express Delivery: 1–2 business days

6. How much does shipping cost?

Shipping costs are calculated at checkout based on your order weight, dimensions, and location. Free shipping may be available for orders over $50.

7. Can I return or exchange a product?

Yes, we accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in the original packaging. Please contact our support team to initiate a return.

8. What should I do if my order arrives damaged?

If your product arrives damaged or defective, please contact us within 48 hours of delivery with your order details and photos. We’ll arrange a replacement or refund.

9. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number by email. You can track your order directly through our website or the courier’s tracking page.